Voice Assistants and Virtual Agents in Insurance – Where the Industry is Headed
For years, insurance was a “paper-heavy, phone-call-heavy” industry. Claims processing, customer service, and policyholder communications often meant long hold times, endless forms, and back-and-forth emails. But with consumer expectations shifting toward instant answers and 24/7 accessibility, insurance companies are increasingly turning to voice assistants and virtual agents to fill the gap. These technologies are more […]