AI in Fraud Detection – Fighting Crime with Code

Fraud in the insurance world isn’t a new phenomenon. For decades, people have faked injuries, exaggerated damages, or even staged elaborate scams. But what is new is the technology we’re using to sniff it out, and at the center of that effort is artificial intelligence. AI isn’t just for writing poems or self-driving cars. It’s […]

Chatbots and Virtual Assistants – The New Frontline of Insurance Customer Service

Remember when calling your insurance company meant sitting on hold forever, listening to elevator music, and praying anyone would finally pick up? Well, those days aren’t entirely gone, but they’re quickly fading thanks to a new wave of digital helpers: chatbots and virtual assistants. If you’ve filed a claim, asked a billing question, or even […]